In 2010, DRA and Co-counsel Brown Goldstein Levy LLP brought a lawsuit on behalf of the National Federation of the Blind (NFB) and several blind individuals to challenge United Airline’s use of touchscreen self-service kiosks, which are completely inaccessible to blind airport travelers. Kiosks enable airport travelers to access information about flights, check in for flights, print tickets and boarding passes, select seats, upgrade to United’s business or first class cabins, check baggage, and perform other transactions relevant to air travel services. 

Accessible features for self-service kiosks are used by other companies and include features such as tactile keyboards, interactive screen reader technology, or an audio interface. Yet, United chooses to use kiosks that deny people with vision impairments the ability to fully access its airport services.   

United is vigorously opposing this case.