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Thanks to the generous support of our donors, Disability Rights Advocates is pleased to make available on our website and in our offices the work of artists from the National Institute of Art & Disabilities (NIAD). NIAD provides an art program that promotes creativity, independence, dignity, and community integration for people with developmental and other disabilities.

HOW DO I ASK CALTRANS TO REMOVE AN ACCESS BARRIER?

As a part of the settlement, Caltrans has created a new access request/grievance system. Through this system, you can submit a complaint as a formal grievance or informal access request. Both types of complaints are treated the same so it is a matter of your preference as to how you want to characterize your complaint.

You may submit your access request or grievance using any of the following means:

• (1) Complete the online accessibility complaint form:
  
  Go to http://www.adaac.org/caltrans/intakerequestform.aspx and provide the information requested.
• (2) Contact the Statewide ADA Coordinator:
  
  Alex Morales
  
  Mailing Address:
  California Department of Transportation
  ADA Infrastructure Program – MS 36
  1120 N St., Room 4229, Sacramento, CA 95814
  
  Telephone Numbers:
  (916) 653-4913 or Toll Free (866) 810-6346 (choose option 5 for ADA) TTY: 711
  
  Fax:
  916-654-3055
  
  Email:
  ada_compliance_office@dot.ca.gov
  
  
• (3) Contact your local district ADA Liaison:
  
  

  DISTRICT ADA LIASON	LOCATION	PHONE NUMBER
  1 - Ralph Martinelli	1656 Union Street Eureka, CA 95501	(707) 445-6376
  2 - Mark E. Robertson	1657 Riverside Drive Redding, CA 96001	(530) 225-3055
  3 - Colleen Mayo	703 B Street Marysville, CA 95901	(530) 741-7130
  4 - David Salladay	111 Grand Avenue Oakland, CA 94612	(510) 286-5076
  5 - Gillian McCallum	50 Higuera Street San Luis Obispo, CA 93401	(805) 549-3037
  6 - Patti Van Loon	1352 West Olive Avenue Fresno, CA 93728	(559) 444-2522
  7 - Sylvia Delgado	100 South Main Street Los Angeles, CA 90012	(213) 897-8244
  8 - Kiet Ly	464 West 4th Street San Bernardino, CA 92401	(909) 383-4284
  9 - Deborah Lowgren	500 South Main Street Bishop, CA 93514	(760) 872-0752
  10 - Maribel Aceves	1976 East Drive Martin Luther King Jr. Blvd. Stockton, CA 95205	(209) 948-3911
  11- Rafael Dominguez	4050 Taylor Street San Diego, CA 92110	(619) 688-4249
  12 – Sarah Sanchez	3347 Michelson Drive, Suite 100 Irvine, CA 92612	(949) 724-2332

• (4) Contact the consultant hired by Caltrans to handle all disability access complaints directly:
  
  Telephone:
  (916) 653-4913
  
  Fax:
  (916) 654-2973
  
  By Interview:
  Please call (916) 259-1825 and a representative will schedule an appointment at your location.
  
  

Regardless of the means used, you can expect a response in fifteen (15) working days. Please contact Disability Rights Advocates if you do not receive a timely response.