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Richard v. U-haul
In 1998, DRA settled a class action against U-Haul, wherby U-Haul agreed to:
- make significant modifications to its vehicle rental, retail, and storage facilities to bring those facilities into compliance with ADA regulations;
- provide accessible information to customers with disabilities regarding access and other disability-related issues;
- make best reasonable efforts to provide removable hand controls on its vehicles;
- institute a training program, including a company manual, to train personnel regarding access requirements for patrons with disabilities;
- keep access routes at its facitliies clear in compliance with the law; and
- ensure that access fetures at its facilities are maintained in operating condition.
We are currently working with U-Haul to ensure that they continue to meet their obligations under the settlement agreement.
